Security - FAQ

Please remember: We’ll never call you and ask for your passcode, password, PIN or PINsentry code.

Phone Scams

A phone scam is when someone calls pretending to be someone else, such as the police or your bank. They do this so that they can trick you into revealing personal details, withdrawing money or transferring money to a fake account.

Always stay alert when someone you don’t know calls you – no matter who they claim to be or what number is showing on the caller display.

If in doubt, call back on a phone number that you know is official. You can usually find this on the company’s website or on your statement or bills.

• If you get an automated call from a fraud-detection service, use our telephone number checker to check the number you’ve been asked to call is genuine
• If you run a business, look out for fraudsters impersonating your customers or suppliers. They may ask you to make a payment or change payment details. If you’re suspicious, call them back on a number you’re sure is genuine
• Never share your PIN, PINsentry codes, passwords or other confidential information with someone who calls you – if someone does ask for this information, end the call straightaway
• Never enter your PIN into a telephone – it won’t be kept secret from the caller

Treat all unsolicited calls with caution. Remember, banks and the police will never contact you to ask you to transfer money, buy high value goods, or hand over cards or money.

Text Scams

A text message scam is when someone sends you a text asking you to call a telephone number, click on a link or to send security details. The message might appear to be from Barclays or someone you trust because fraudsters are able to spoof genuine telephone numbers to hide the true identity of the sender. If you’re unsure, get in touch with us using the number on the back of your card.

• If you get an automated text from a fraud-detection service, use our telephone number checker to check if the number you’ve been asked to call is genuine
• Never share personal or security information on a website you’ve been sent by text
• We’ll never text you asking you to confirm your account or security details
• We’ll never text you a link that goes straight to the Online Banking log-in page

Email Scams

An email scam is an unsolicited or trick email designed to make you hand over money or reveal personal details.

Stay vigilant when emailing – especially if you’re sending people personal details or organising financial transactions.

• Never share personal or security information via email, web chat or on a website that’s been sent to you via email. We’ll never email you a link that goes straight to the Online Banking log-in page
• Act with care when clicking links or downloading attachments from unsolicited emails
• Check a website is secure before you enter any account or card details. Look for the `https' at the start of the web address and the padlock or unbroken key icon next to the address bar
• Keep your internet security software up to date, and run regular scans and system updates. If you use Barclays Mobile Banking or Online Banking, you can download Kaspersky security software1 for free
• If you’re sending money using an account number someone has sent you by email, call them to double check it’s correct and hasn’t been intercepted

Distraction Scams

A distraction scam involves someone trying to distract you while you’re at a cash machine in order to get your PIN, card or money.

• Don’t let anyone distract you when you’re at a cash machine
• Cover your PIN when you pay in shops or go to a cash machine
• Ignore people who speak to you when you’re at a cash machine – even if they appear to be helpful
• Don’t use a cash machine if it, or anyone around it, looks suspicious
• Call us straightaway if you think your card, PIN or other security details have been compromised

Change your Password:

• Click here to sign into your account
• Click "My Profile" in dashboard.
• Scroll down the page and delete the information from the "Password" and "Verify Password" fields
• Enter your new password in the "Password" and "Verify Password" fields*
• Click "Update" or "Update Profile" near the bottom of the page to save your new password

*Password must be 7-16 characters and can include specials characters with the exception of (. , - | \ =) or spaces.

Forgot Password?

No problem! Here's what you do:

From the sign in page, click "Forgot password?" and enter your registered email id or phone number.

• We will send a password reset link and instructions to the email address associated with your TapUAE's profile.
• Note: The password reset link will be active until a new password is updated.
• After you create a new password, it will be active right away. You can use that password to sign in to your TapUAE's account from any device

If you requested a new password, but didn't receive your password-reset email:

• Try re-entering your Tapper's email address.
• Check your spam or junk mail folders in your email account
• Double-check that the email address associated with your TapUAE's profile is correct. You may want to try another email address that could have been used when you set up your profile.

How do I report a password reset email request that I didn't make?

• Did you get a password reset email from TapUAE's that you didn't request? No need to worry about, your password link will always be sent to the registered email id.
• But we recommend you to change the password, to avoid unauthorised access to your account.

I did not change my password, but got an email saying it was changed - what should I do?

• If you received a password change email confirmation and did not change your password:
• Immediately reset your password. If you see any unusual activity associated with your profile, please contact Customer Service at +971 0 000 0000.

Password Tips:

• Change your password periodically
• Avoid reusing the same password for multiple web sites
• Use complex characters (including letters and numbers)
• Choose a password that will be difficult for others to guess

Below are basic tips to help you secure your computer and your personal information sent via the internet.

Tips to Help Protect Your Personal Information

• Be skeptical of requests for account numbers, credit card numbers, or any other sensitive personal information. Please do not share sensitive personal information with anyone you do not know, especially if you suspect fraud.
• Do not reply to unexpected emails, telephone calls or text messages asking you for personal information. If you have any doubts about the legitimacy of an email and contact us immediately.
• Never share your log-in credentials for TapUAE.com with a third party including a financial institution or bank.

Password Tips

• Change your password periodically.
• Avoid reusing the same password for multiple web sites.
• Use complex characters (including letters and numbers).
• Choose a password that may be difficult for others to guess.

Help Secure Your Computer

• Install recommended security and software updates for your computer or device.
• From time to time, review the security settings on your computer or device and adjust those settings to meet your needs.

Securing Your Information Sent On-Line

• Look for a secure connection before sending personal information over the Internet. To confirm that your connection is secure, look for a locked padlock icon or the letters "https" in the address bar of your web browser.
• Although TapUAE.com uses reasonable security practices to help protect your information, we cannot guarantee that your personal information sent to or from TapUAE.com will not be accessed by or disclosed to an unauthorized party.
• When you are finished using our web site log out.

Email Tips

• Email support@tapuae.com to alert us about suspicious emails or calls.
• TapUAE will never ask you to provide sensitive information by email. We will send our administrative message directly to Tapper's dashboard.

Other Security Questions:

What is phishing?

Phishing is the practice of fraudulently sending emails claiming to be from a legitimate person or business in order to induce customers to provide their personal information.

What is identity theft?

Identity theft is the practice of a criminal using your personal information (such as name, address or credit card number) to commit fraud without your consent.

Will TapUAE.com ask for my sensitive information by email?

No; TapUAE.com will not contact you. We will send our administrative message directly to Tapper's dashboard.

Can I unsubscribe from email and direct mail marketing communications?

Yes, Every newsletter has a "Unsubscribe" link at the bottom of newsletter. When you click on that link, you automatically unsubscribe from our mailing list. For other email and notification, please goto setting section of TapUAE Dashboard.

Can I contact you if I receive a suspicious email?

Yes; please send an e-mail to support@tapuae.com to alert us about any suspicious e-mails.